Return Policy

• Shipping and handling charges are not refundable.
• Packages that arrive COD will not be accepted, and will be returned to sender

What items are non-refundable?

 The following items cannot be returned:

• Gift Cards
• Final Sale Items
• Masks
• Shipping Insurance

HOW DO I RETURN

• Please ship your return using your own trackable and insured shipping method to:
• Giordana Cycling
  Attn: Returns
  12500 Steele Creek Road
  Charlotte, NC 28273
• Include your original packing list or information that includes your order number in your package.
• Cover or remove any original mailing address labels or carrier barcodes on the package

FAQ's

I purchased an item on sale, am I able to return it?

All items marked Final Sale are non-refundable and ineligible for return. We do have items that are on sale but not marked Final Sale. These items are eligible for return.

The tracking on my package says it was delivered, but I have not received it. What should I do? 

There may be a delay in receiving your shipment, even if it says it has been delivered. Please check surrounding areas and ensure the package has not been delivered to a leasing office or neighbor, if possible. If your package has not arrived within 24 hours of receiving a delivery notice, please email us. All delivery issues must be reported to us within 7 business days.  

I received a damaged item, what should I do?

Should you receive a damaged item or item(s) in error, please reach out to us email us within 5 business days of receiving your order to discuss replacement or return options.